We aim to make all of our bespoke beds in 5-10 working days, they are then sent on a 48 hour courier service to your delivery address.

Where we can, we often surpass these lead times, however, each item is hand-made to order so they aren't available on next day delivery timescales.

We use a mixture of couriers depending on what can get your order to you fastest once it has been made. This is usually DX Express on a 48 hour service.

It's not possible to specify a courier for your delivery or to change provider.

You will receive a dispatch confirmation email with your tracking number once your order has been shipped.

You will receive an order confirmation when your order has been placed.

Please consider our 5-10 working day lead time on manufacturing your bespoke order before chasing for an update.

Care guidelines vary per bed type, feel free to download our PDF guide here.

Alternatively, please see care instructions below.

Suede

A warm, damp cloth is the best and easiest way to clean the external cover of the bed.

It can be machine washed under the following instructions:

• 30 degree wash only
• Keep separate from other garments
• Wash inside out
• Dry flat only
• Do not iron

Fabric

A warm, damp cloth is the best and easiest way to clean the external cover of the bed.

It can be machine washed under the following instructions:

• 40 degree wash only
• Line dry only
• Do not iron

Printed beds

A warm, damp cloth is the best and easiest way to clean the external cover of the bed.

It can be machine washed under the following instructions:

• 40 degree wash only
• Line dry only
• Do not iron

Please note: we will not replace beds where these instructions clearly have not been followed.

As all of our products are hand-made to order, we are not able to offer returns, refunds or exchanges on any products.

Please ensure that you understand this and have read our terms and conditions before you place your order.